Our Privacy Policy

Peace of mind

WildWash Website Privacy Policy

When you provide us with information through the WildWash website (“this site”) we respect your privacy. It is important for you to understand what information we collect about you during your visit and what we do with that information. Your visit to this site is subject to this Privacy Policy and our Terms and Conditions. This Privacy Policy was last updated on 1st November 2020.

1. About The Data We Collect:

The only personal information we collect is information that you give us when you register and when you place an order. We use that information to service your account and to personalise your experience at WildWash.co.uk. The personal information WildWash will collect generally comprises name, address, date of birth, contact details (phone number, email address), credit card or bank details, and any information related to goods and service preferences. By providing such information to us, you will be deemed to have consented to our collection of such information. If you have provided us with the personal information of any third party, please ensure that you have their consent to do so. If you wish to see or amend your information visit the pages available under the Your Account section on our website. Please note that your online account with WildWash is password protected. You cannot access or view your personal information without your password. You are responsible for keeping your information on file with us up to date. You may review and change the personally identifiable information you provide to us at any time by emailing us at info@wildwash.co.uk. If you would prefer that we do not collect any personally identifiable information from you, please do not provide us with such information. Please note that if you do not wish to provide any personal information, you will not be able to make purchases on the Site.

2. Use Of Personal Data:

We will never share your information with third parties, nor will we send you our own promotional e-mails without your consent and you will opt in or opt out when you register with us. Any promotional email that you receive from us will also allow you to unsubscribe to further email promotions. The information you provide to us during your use of our site will be used by us in order to supply you with goods and services under the Terms and Conditions of our website. We may also collect information about your buying behaviour in order to contact you from time to time by e-mail or mail with details of carefully selected products or special offers which may be of interest to you.

3. Data Protection:

Your personal information will be stored at facilities located in the UK. WildWash will have no liability for disclosure of information due to errors in transmission or unauthorised acts of third parties. In addition, we may disclose any information, including personally identifiable information, to comply with any applicable law, regulation, legal process or governmental request. We will also release specific information in special cases, such as if there is an attempted breach of security or a physical threat to you or others.
We do our upmost to ensure that all reasonable steps are taken to make sure that your data is stored securely. WildWash will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and General Data Protection Regulation (GDPR) (EU) 2016/679.

4. Service Providers:

All credit and debit card payments both online and by telephone are processed through Worldpay (www.worldpay.com), who are one of the world’s leading online secure payment companies or PayPal. Card details handled by WorldPay and PayPal are not stored on the WildWash website. Worldpay achieved the highest level of compliance under the Payment Card Industry Data Security Standard (PCI) and adhere to the most stringent levels of fraud screening, ensuring that customer’s details remain secure throughout the transaction process.

When you place an order on the WildWash website you will be redirected to Worldpay or PayPal who will then take your card details over a secure connection.

Our partnership with Worldpay and PayPal ensures that when ordering with WildWash, we are giving customers the most secure way to shop.

5. Cookies:

Our website uses cookies to improve its ease of use and content. A cookie is a small file of letters and numbers that enables us to store information and your preferences.

We use session cookies which allow you to be remembered within the site, so any page changes or item selection you make is recalled from page to page. This means that you don’t get asked the same information you’ve already given to us time and time again. These cookies are temporary and are erased when you close your browser at the end of your session.

We also use tracking cookies which allow us to remember your information and settings when you visit the website in the future. This results in a faster and more convenient access and will enhance your experience of services and functions we offer. These cookies remain on your hard drive until they are deleted or expire.

Our web analytic cookies help us understand what content is most useful to our customers. They allow us to recognise and count the number of visitors we receive, and to see how visitors move around the site when they’re using it. This enables us to improve the way our website works for you.

Our cookies do not store personally identifiable information. None of the data we get from cookies will contain information that will enable anyone to contact you via telephone, email, or any other means. Tracking is limited to this site and is not shared with third party advertisers.

You can block cookies by activating the setting on your browser which allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies, you may not be able to access all, or parts of our site, and might not be able to shop on the website. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies as soon you visit our site.

6. Links to other sites:

Our website may contain links to enable you to visit other websites of interest easily. However, once you have used these links to leave our site, you should note that we do not have any control over any other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide while visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

7. Consent:

By using WildWash’s website and providing us with your personal information, you are accepting the privacy practices described in this policy statement. We may update our Privacy Policy from time to time. Please check back here occasionally. Updates to our Privacy Policy that would affect how we treat your personal information will not apply to information collected before we made the update, unless we first obtain your consent.

8. Contact us:

We have taken great measures to ensure that your visit to WildWash is an excellent one and that your privacy is constantly respected. If you have any enquiries or concerns about our privacy practices please contact us via email info@wildwash.co.uk You can also write to us at WildWash, 221 Westbourne Park Road, Notting Hill, W11 1EA.